Should you receive an incorrect or faulty product, please immediately contact the Gallery shop and we can arrange either a goods exchange, refund or gift voucher replacement. Goods will not be accepted for return or refund later than 14 days of your receiving the goods.
Once you have received written confirmation of the return, simply mail the goods back. Address details will be provided in the confirmation email advice.
If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on product availability) once we have received return of the damaged product. If your product is lost during shipment we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expire. All replacement items for lost or damaged products will be shipped at our cost.
No refunds or exchange on posters and sale items unless faulty.
If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. To aid in the return process, please keep the original shipping package.
Note: Shipping charges will only be refunded in the case that an error was the fault of the National Gallery of Australia. If you change your mind about your purchase, all return shipping charges are your responsibility. The NGA reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.
Your order cannot be cancelled once the order has been shipped. The return policy conditions above will apply.
National Gallery of Australia Shop
GPO Box 1150
CANBERRA ACT 2601
t +61 2 6240 6438
f +61 2 6240 6628
Daily (except Christmas Day) 10.00am – 5.00pm